Terms and Conditions

Welcome to Remote Physio. By booking an appointment or using our website, you agree to the following Terms & Conditions. If you do not agree, please do not use our services

Scope of Services

Remote Physio provides Telehealth physiotherapy consultations via video call.

Our services include

Assessment, diagnosis, and management of musculoskeletal conditions
Exercise prescription and rehabilitation programs
Education on injury prevention and self-management

Limitations of Telehealth

Telehealth physiotherapy does not include hands-on treatment
If an in-person assessment is required, we will advise you accordingly
If you experience severe pain, neurological symptoms, or a medical emergency, seek immediate care in person or call 000

Bookings and Payment

Appointment Bookings

All bookings are made via our website
You must provide accurate personal details when booking

Payment Policy:

Payment is required at the time of booking via our online payment system
We accept payments from VISA, Mastercard, apple pay and PayPal
If applicable, you may claim rebates from your private health insurer.

Cancellation and Refund Policy

More than 24 hours notice - you can reschedule or receive a full refund.
Less than 24 hours notice - no refund will be provided.
No-show appointments - no refund will be provided

If technical issue occur on our end, we will reschedule your appointment free of charge.

Your responsibilities as a patient

By using Remote Physio, you agree to:

Have a safe, clear space for exercises during consultations.
Use a stable internet connection for video calls
Follow the treatment and exercise plan provided by your physiotherapist
Inform us of any changes to your health or symptoms

Privacy and Confidentiality

We comply with the Australian Privacy Act 1988 and will protect your personal and medical information.
Your consultation is private and not recorded unless agreed upon
Your information will not be shared without your consent, except where required by law

For more details please see our Privacy Policy on our website

Limitation of Liability

Remote Physio provides evidence-based physiotherapy advice, but we are not liable for injuries resulting from failure to follow treatment plans or technical issues during the consultation
Telehealth physiotherapy is not a substitute for emergency medical care

Changes to these terms

Remote Physio reserves the right to update these Terms & Conditions at any time.

Continued use of our services after changes indicates acceptance of the revised terms.

Contact information

For questions or concerns, contact us at:

Email: info@remotephyso.com.au

By booking an appointment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.